Overview of IT Support Services

Photo by Caroline Averitt | Staff Writer

By Caroline Averitt | Staff Writer

The Campus Card Center and the ITS Help Desk combined to form IT Support Services on the first floor of the Dean B. Ellis Library. 

Room 149 of the library used to contain the IT Store and the ITS Help Desk. The IT Store recently closed, but the ITS Help Desk remains there with the addition of the Campus Card Center. Now, these two services comprise IT Support Services. 

IT Support Services can help students and staff with Microsoft Office, computer issues, problems with their accounts or passwords and anything dealing with an A-State Access Card.

Heather Boothman, the assistant director for IT Support Services said, “With the addition of Campus Card, I think anything technical, this is your first point of contact. If you’re unsure from a technical perspective, stop by here first.” 

The Campus Card Center officially relocated from the Carl R. Reng Student Union on Dec. 15. A few weeks prior, students could be assisted in both locations for a smooth transition. 

Sheryl Puckett, the manager of IT Support Services, formerly the campus card manager, said, “We still offer all the same services that we did over in the Union, we’re just in this location now, and we’re here to help.” 

Faith Banks, a junior psychology major from Pocahontas who works with the Campus Card Center, said, “I like how it’s a little bit of a bigger space.” 

Puckett said in the previous location of the Campus Card Center, events like New Student Orientation would crowd the hallway. With this relocation, more people can line up inside.

Information and Technology Services has included the Campus Card Center within its department for about five years, so this change did not affect management, just the location. 

Boothman said, “We’ve all been part of the same department for several years and I think we’re just putting everything in one area to kind of help support each other.” Combining the ITS Help Desk and the Campus Card Center allows members of both services to assist each other when needed. 

IT Support Services offers services Monday through Friday from 8 a.m. to 5 p.m. Services are not offered to the public, so students and staff may be asked to provide their full name and show their A-State ID. 

While some changes like the larger space and combined personnel benefit the staff, some are still adjusting to the relocation. 

“With change, there’s always some growing pains,” Puckett said. “Everybody’s getting used to where we’re located, we’re getting used to the layout of our office and everything now, so we’re still adjusting. But we’re making the best of it.” 

Categories: News

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